Services

EasyEng Business Services

Business analysis

Before implementing our ERP software system into your business, our engineering industry specialists will understand your current business processes, identify area’s for improvement & redefine processes according to best practices. This ensures that you not only implement the best software solution but also best industry practices in order to eliminate duplication, improve control & improve efficiency. The business analysis phase of the project is used to map the desired business process as well as identify the configuration required to best suit your business.

An important element is making sure that we determine your business intelligence requirements & customize & develop relevant reports accordingly. Executive dashboards, KPI &amp Management reports convert your software investment into tangible business value. We’ll also take into account required integration (EDI) into other systems already in place within your business to make sure that there is no duplication of work & efficiency is maximised.

Implementation

Exceptional planning & clear communication are vital elements for successful ERP engineering software implementations. Experience is critical & with over 80 software implementations to date, we have the experience to make sure that your EasyEng implementation is successful. You will be assigned a dedicated project manager, trainers and technical consultants for duration of implementation to ensure that your EasyEng implementation is a smooth transition for your company.

We understand how important it is for you to keep your business running effectively whilst a new system is being installed. We ensure that the implementation project plan is thoroughly planned and seamless business continuity is a top priority. Change is always a difficult process so, making sure that users understand the rational for change is an important element of every implementation.

On-site training

User training is one of the key elements of an Easyeng implementation. Our expert trainers with years of relevant industry experience will provide in-depth training on-site to all EasyEng users. Users will also receive follow-up coaching on-site once the system has gone live to ensure that they are 100% confident in using EasyEng. Our expert trainers with years of relevant industry experience provide in-depth training on-site to all EasyEng users.

Ongoing customer support

We value each client & are committed to building long-term relationships with our customers & providing on-going support. Help desk support is a phone-call away to assist in making the transition to using EasyEng as seamless as possible. We offer ongoing report development if required & new versions will be sent to you on bi-annual basis as our developers are constantly working on enhancing the system.